"Privacy Policy"

Release Date: May 20, 2025

This Privacy Policy applies to the SeekSage pet tracking device and its supporting mobile application (hereinafter referred to as the "Product"), provided by Shenzhen AKQ Smart Device Co. Ltd (hereinafter referred to as "we", "us", or "SeekSage").

We attach great importance to the protection of user privacy and personal data. This Policy explains how we collect, use, store, and protect your information when you use the Product.

1. Information We Collect

In order to provide and improve our services, we may collect the following categories of information:

(1) Device Information

Including but not limited to device identifier, model, firmware version, and operating system information.

(2) Location Information

The Product may collect and process real-time GPS location data and historical trajectory data of the device in order to provide positioning and tracking services.

(3) Usage Data

Including device activity logs, operation records, and functional usage data necessary to maintain service performance.

(4) Account Information

Information provided by the user, such as email address or mobile phone number, used for account registration and service support.

We adhere to the principle of data minimization and do not collect unnecessary sensitive personal data.

2. Purpose of Data Processing

We process your data for the following purposes:

• To provide real-time positioning and tracking services
• To enable safety-related alerts such as geofencing and notifications
• To assist in locating lost devices
• To maintain and improve product performance and user experience
• To comply with applicable legal and regulatory requirements

We do not use your personal data for advertising or profiling purposes.

3. Legal Basis for Processing

Where applicable under data protection laws (such as the GDPR), we process your data on the following legal bases:

• Performance of a contract
• User consent
• Compliance with legal obligations
• Legitimate interests, provided such interests do not override your rights

4. Data Sharing and Third Parties

We do not sell or rent your personal data.

We may share data with trusted third parties only where necessary for service provision, including:

• Location service providers (for positioning functionality)
• Cloud service providers (for data storage and processing)
• Customer support service providers

All such third parties are subject to contractual confidentiality obligations and data protection requirements.

5. Data Storage and Cross-Border Transfers

Your data is stored on secure servers and protected by appropriate technical and organizational measures.

Where data is transferred across borders, we adopt appropriate safeguards such as Standard Contractual Clauses (SCC) or equivalent mechanisms.

Data is retained only for as long as necessary to fulfill the purposes described in this Policy, and will be deleted within a reasonable period after account deletion (generally within 60 days).

6. Data Subject Rights

Subject to applicable laws, you may have the following rights:

• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7. Data Security

We implement appropriate security measures to protect your data, including but not limited to encryption (such as TLS), access control mechanisms, and secure data storage.

However, no transmission over the Internet can be guaranteed to be completely secure, and you acknowledge this risk.

8. Privacy by Design

We follow the principles of "Privacy by Design" and "Privacy by Default" to ensure that data protection is integrated into product development and that only necessary data is processed.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the Product or other appropriate means.

10. Contact Information

If you have any questions or requests regarding this Policy, you may contact us:

Company Name: Shenzhen AKQ Smart Device Co. Ltd

Email: rd01@motto4u.com

Contact us for feedback by https://trust.motto4u.com

We will make reasonable efforts to respond within a reasonable time.